- Course CPD Units: 3 – Clinical
COURSE STRUCTURE
Upon completion of this module practitioners should have a clear understanding of:
- Reflective practice is vital for healthcare professionals.
- Main challenges: communication, teamwork, leadership, conflict resolution.
- Most reflections were moderately deep; further skill development is needed.
Introduction
Reflective practice is an important cornerstone of continuing professional development
for healthcare practitioners in primary care. Following workshops on communication,
conflict resolution, teamwork, and leadership, this study analyzed written
reflections that used Gibbs Reflective Cycle from 501 healthcare practitioners. We first
analyzed the level of these reflections using Bradley’s 3 levels of reflection, then conducted
content-thematic analysis of reflections on the four workshops topics. Key findings
highlighted that most reflections were at level 2, followed by level 3 and the
least were at level 1. Moreover, the highest number of reflections was on communication,
when three themes were identified: communication issues with a team member,
language barriers with patient/family, and problematic verbal communication from
patient/family. Teamwork was the second in terms of number of reflections and it
also revealed three themes: effective teamwork to accomplish an institutional mission,
teamwork in the workshop itself and hierarchy. Less reflections were on leadership
and conflict resolution. We argue that reflective writing enables health professionals
and leadership to identify challenges and facilitators for effective communication,
teamwork, leadership, and conflict resolutions.
- Read the supplied reading material and complete the quiz that follows;
- You have three attempts to pass the quiz;
- The pass grade is 70%;
- You need to pass the quiz to claim your CPD certificate.
